If you are unable to resolve your complaint
yourself, you may contact the Consumer Protection Division
for assistance. It is helpful to keep these guidelines in
mind when dealing with our office:
Your complaint should be submitted either
in writing or online. You can obtain the appropriate form by either writing or calling the
Consumer Protection Division. Alternately, you
can file a complaint online through our Web site. The complaintcan
also be sent via email. just CLICK HERE to fill out our online complaint
form. A file will be started after your complaint form has
been received.
- If the Consumer Protection Division determines that your
complaint is one that our office can help you with, we
will attempt to mediate your complaint, or otherwise we
will refer you to the appropriate agency that can assist
you.
- In some cases, the Consumer Protection Division may file
a lawsuit in state or federal court seeking relief on behalf
of consumers. This occurs when there is a compelling public
interest present or when many complaints exist against
a particular business or organization. In those situations,
we attempt to get an injunction prohibiting future violations
of Arkansas law, refunds for consumers, and civil penalties
up to $10,000 per violation.
Contact Us
Consumer Protection Division
501-682-2341
800-482-8982 (statewide)
501-682-8118 (fax)
consumer@ag.state.ar.us
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